Privacy Policy

1. Introduction

This Privacy Policy outlines how Immortal Labs collects, stores, uses, and protects customer information when visitors use our website, browse research products, create accounts, submit inquiries, place orders, or interact with our online platform.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described below.

2. Information We Collect

We may collect the following types of information:

• Customer Information: Name, email address, phone number, billing details, shipping address, account registration information, and any details submitted through contact forms, checkout pages, registration pages, or support requests.
• Account Information: Login credentials, account preferences, customer profile details, order history, and related account activity.
• Order Information: Product selections, order history, payment status, shipping details, tracking information, coupon usage, and other order-related records.
• Technical Information: IP address, browser type, operating system, device information, website activity, referral source, and browsing behavior used for security, analytics, and website optimization.
• Cookies & Analytics: Data collected through cookies, tracking pixels, analytics tools, and similar technologies to improve website functionality, user experience, marketing performance, and overall site security.

3. How We Use Your Information

Your information may be used to:

• Process, confirm, and fulfill orders for research-use-only products
• Create, verify, and manage customer accounts
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and tracking information
• Manage login-gated pricing access and account-based website features
• Improve website functionality, navigation, performance, and security
• Support fraud prevention, compliance, and internal operational requirements
• Send promotional emails, newsletters, product updates, or discount offers when customers opt in

4. Data Protection

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, misuse, disclosure, loss, alteration, or destruction.

While Immortal Labs works to maintain secure systems and responsible data-handling practices, no online platform, transmission method, or digital storage system can guarantee complete security at all times.

5. Payment Information

Payment information may be processed through third-party payment providers, manual payment methods, high-risk merchant services, cryptocurrency payment tools, or other secure checkout options selected by Immortal Labs.

Immortal Labs does not directly store complete payment card details unless specifically permitted through a secure and compliant payment provider. Payment processors and financial service providers may operate under their own privacy policies and terms.

6. Third-Party Services

Immortal Labs may use third-party providers for payment processing, website hosting, analytics, shipping, order tracking, email communication, fraud prevention, security tools, marketing automation, and other business operations.

These third-party providers operate under their own privacy policies and security practices. Immortal Labs is not responsible for the privacy practices, terms, or actions of external services.

7. Cookies

Cookies may be used to enhance website functionality, remember user preferences, support cart and checkout features, maintain login sessions, analyze website performance, and improve the browsing experience.

Users may disable cookies through browser settings; however, some website features, including account access, cart functions, checkout, or login-gated pricing, may not function properly if cookies are disabled.

8. Newsletter & Marketing Communication

If you subscribe to our newsletter, email list, or promotional communications, Immortal Labs may use your email address to send updates, offers, product announcements, educational content, or related information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting our support team.

9. Research Use Notice

Products supplied by Immortal Labs are intended strictly for qualified laboratory research, in-vitro testing, and analytical purposes only. They are not intended for human or animal consumption, therapeutic use, clinical use, diagnostic use, food use, cosmetic use, or any consumer application.

Customer information is collected and processed solely for operational, fulfillment, security, communication, account-management, and compliance-related purposes.

10. Data Retention

Immortal Labs may retain customer information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal or operational requirements, resolve disputes, prevent fraud, maintain business records, and enforce website terms and policies.

11. Your Consent

By accessing or using the Immortal Labs website, creating an account, submitting information, subscribing to communications, or placing an order, you acknowledge and agree to the terms outlined in this Privacy Policy.

12. Changes to This Privacy Policy

Immortal Labs reserves the right to update, modify, or replace this Privacy Policy at any time without prior notice. Any changes will be reflected on this page along with the updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: support@immortallabs.com