Shipping Policy
This Shipping Policy explains how Immortal Labs handles order processing, fulfillment, shipping timelines, tracking updates, delivery support, and shipment-related communication for research-use-only peptide products.
Important Notice: Final shipping rates, free-shipping thresholds, and available carrier options may vary based on destination, order details, fulfillment requirements, and the shipping options displayed at checkout.
1. Shipping Rates
Immortal Labs provides shipping options based on the customer’s delivery location, order details, product availability, and available carrier services at checkout.
- Domestic Fulfillment: Eligible orders are generally processed and fulfilled within the estimated timeframe shown during checkout or order confirmation.
- Shipping Rates: Shipping fees are calculated or displayed at checkout unless a specific promotional shipping offer applies.
- Free Shipping: Free shipping may be available on qualifying orders when offered by Immortal Labs.
- Tracking: Tracking information is provided on eligible shipped orders once available from the carrier.
- International Shipping: International shipping may be reviewed on a case-by-case basis and may not be available for all destinations.
- Express Shipping: Expedited options may be available depending on destination, carrier service, product availability, and fulfillment arrangements.
Shipping rates, free-shipping thresholds, delivery methods, and carrier availability may be updated at any time based on operational needs, carrier availability, and fulfillment requirements.
2. Order Processing
Orders are processed after successful payment verification and internal order review. Processing times may vary depending on order volume, product availability, weekends, holidays, shipping cut-off times, payment status, and operational requirements.
Customers are responsible for ensuring that all billing, shipping, contact, and account information is accurate before placing an order.
3. Shipping Confirmation & Tracking
Once your order has been prepared and dispatched, tracking details may be sent by email or made available through your order status page when applicable.
Tracking updates are provided by the shipping carrier. Immortal Labs is not responsible for delays in carrier tracking updates once the package has been handed over for shipment.
4. Delivery Timeframes
Delivery times depend on carrier operations, destination region, weather conditions, shipping demand, holidays, fulfillment volume, and other circumstances outside our direct control.
Immortal Labs cannot guarantee exact delivery dates once a package has been transferred to the shipping carrier.
5. Express Shipping
Express shipping may be available for select destinations and is generally estimated based on the carrier service selected after order processing. Express shipping availability, delivery estimates, and pricing may vary depending on destination, carrier service, order timing, and fulfillment arrangements.
6. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout. Immortal Labs is not responsible for delays, failed deliveries, returned shipments, address correction fees, or lost packages caused by incorrect, incomplete, outdated, or undeliverable address details submitted by the customer.
If you notice an error in your shipping information, please contact us immediately before the order has been processed or shipped. Once the order has been dispatched, address changes may no longer be possible.
7. Lost, Delayed, or Damaged Shipments
If your shipment appears delayed, damaged, or lost in transit, please contact our support team with your order number, tracking information, photos if applicable, and a clear explanation of the issue so we can review the matter.
Replacement shipments, credits, or other support resolutions may be evaluated on a case-by-case basis depending on carrier confirmation, tracking status, delivery scans, product availability, and the circumstances of the shipment.
8. Shipping Restrictions
Customers are responsible for ensuring that research-use-only products may be legally purchased, received, possessed, and used within their jurisdiction.
Immortal Labs reserves the right to refuse, hold, or cancel orders when required due to legal restrictions, carrier limitations, destination restrictions, product availability, payment review, compliance concerns, or operational limitations.
9. International Shipping
International shipping may be available on a case-by-case basis. Customers outside the United States may be required to contact Immortal Labs before placing an order to confirm shipping availability, cost, destination eligibility, customs considerations, and carrier restrictions.
Customers are responsible for any customs duties, import fees, taxes, documentation requirements, or destination-specific restrictions that may apply to international shipments.
10. Research Product Handling During Shipping
Immortal Labs supplies products strictly for qualified laboratory research, in-vitro testing, and analytical purposes only. Product handling, packaging, and shipping processes are structured to support product integrity and responsible fulfillment.
Products offered by Immortal Labs are not intended for human or animal consumption, therapeutic use, clinical use, diagnostic use, food use, cosmetic use, or any consumer application.
11. Policy Updates
Immortal Labs reserves the right to modify or update this Shipping Policy at any time without prior notice. Any policy changes will be reflected on this page along with the updated revision date.
12. Contact Us
For shipping questions, tracking support, delivery concerns, or order-related inquiries, please contact us at:
Email: support@immortallabs.com