Shipping Policy

1. Shipping Rates and Services

• Handling time: Orders placed before 2:00 PM ET on a business day are generally processed and dispatched within 1–2 business days. Orders placed on weekends or holidays are processed on the next business day.
• Domestic delivery: Standard domestic shipments typically arrive within 3–5 business days after dispatch. Where express service is available, shipments typically arrive within 1–2 business days after dispatch.
• Shipping rates: Shipping charges are calculated and displayed at checkout before payment is taken.
• Free shipping: Orders with a subtotal of $200 or more qualify for free standard domestic shipping.
• Carriers: We ship via [CARRIERS].
• Tracking: A tracking number is emailed for every shipped order once the carrier scans the package.
• International shipping: International orders are reviewed individually. Customers outside the United States should contact us before ordering to confirm availability, cost, and destination eligibility.

2. Order Processing

Orders placed before 2:00 PM ET on a business day are generally processed and dispatched within 1–2 business days after successful payment verification and internal order review.

Orders placed after the daily cut-off time, on weekends, or on holidays are processed beginning on the next business day.

Processing may be delayed where payment requires additional review, product availability changes, the order contains incomplete information, or circumstances outside our reasonable control affect fulfillment operations.

Customers are responsible for ensuring that all billing, shipping, contact, and account information is accurate before placing an order.

3. Shipping Confirmation and Tracking

A tracking number is emailed for every shipped order after the shipping carrier scans the package. Tracking details may also be available through the customer’s account or order-status page.

Tracking updates are supplied by the carrier. Delays may occur between the time a shipping label is created and the time the carrier performs its first physical scan.

4. Domestic Delivery Timeframes

Standard domestic shipments typically arrive within 3–5 business days after dispatch.

Where express service is available, shipments typically arrive within 1–2 business days after dispatch.

Delivery windows are estimates rather than guaranteed arrival dates. Carrier operations, weather conditions, holidays, destination access, regional disruptions, and other circumstances outside our reasonable control may affect delivery.

5. Express Shipping

Express shipping may be available for select destinations. Where available, express shipments typically arrive within 1–2 business days after dispatch.

Express availability and pricing depend on the destination, selected carrier service, order timing, product availability, and fulfillment arrangements. Available express options are displayed at checkout.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout. Immortal Lab is not responsible for delays, failed deliveries, returned shipments, address-correction fees, or lost packages caused by incorrect, incomplete, outdated, or undeliverable address information submitted by the customer.

If you notice an error in your shipping information, contact us immediately at support@immortal-lab.com before the order is processed or shipped. Once an order has been dispatched, address changes may no longer be possible.

7. Lost, Delayed, Damaged, or Non-Delivered Shipments

If your shipment appears delayed, damaged, incomplete, or lost in transit, contact us at support@immortal-lab.com with your order number, tracking information, photographs where applicable, and a clear description of the issue.

Damaged, incomplete, or incorrect-order claims must be submitted within 7 days of delivery and are handled in accordance with our Refunds & Returns Policy.

Where carrier tracking confirms that a package was not delivered and the shipping address provided at checkout was accurate and complete, Immortal Lab will reship the order or issue a refund.

This non-delivery resolution does not apply to packages marked as delivered by the carrier or to delivery failures caused by incorrect, incomplete, outdated, or undeliverable address information supplied by the customer.

8. Circumstances Outside Our Control

Delivery may be affected by severe weather, carrier disruptions, natural disasters, customs delays, public emergencies, regional access restrictions, labor interruptions, holidays, or other circumstances outside the reasonable control of Immortal Lab.

These circumstances may extend estimated delivery windows. However, they do not remove the non-delivery resolution stated in Section 7 when the carrier confirms that a package was not delivered.

9. Shipping Restrictions

Customers are responsible for ensuring that research-use-only products may be legally purchased, received, possessed, and used within their jurisdiction.

Immortal Lab reserves the right to refuse, hold, or cancel orders where required because of legal restrictions, carrier limitations, destination restrictions, product availability, payment review, compliance concerns, or operational limitations.

10. International Shipping

International orders are reviewed individually. Customers outside the United States should contact Immortal Lab before ordering to confirm shipping availability, cost, destination eligibility, customs considerations, and carrier restrictions.

Customers are responsible for customs duties, import fees, taxes, documentation requirements, and destination-specific restrictions that may apply to international shipments.

11. Research Product Handling During Shipping

Immortal Lab supplies products strictly for qualified laboratory research, in-vitro testing, and analytical purposes only. Packaging, handling, and shipping procedures are structured to support product integrity and responsible fulfillment.

12. Policy Updates

Immortal Lab reserves the right to update this Shipping Policy when operational, carrier, legal, or fulfillment requirements change. Any changes will be reflected on this page together with the updated revision date.

13. Contact Us

For shipping questions, tracking support, delivery concerns, or order-related inquiries, contact us using the details below.